Assessment

Difficult Workplace Conversations Diagnostic

Evaluate your ability to prepare, regulate emotions, frame the issue, listen, reframe and agree next steps in difficult workplace conversations.

Your Name

Email for Report

I prepare facts, impact and desired outcome before entering a difficult conversation. *

Rate yourself honestly based on your recent workplace behaviour.

1

I stay calm when the other person becomes defensive or emotional. *

Rate yourself honestly based on your recent workplace behaviour.

1

I describe the issue without labelling the person. *

Rate yourself honestly based on your recent workplace behaviour.

1

I listen for the other person’s concern before moving to solution. *

Rate yourself honestly based on your recent workplace behaviour.

Rarely / Not yet Sometimes / Inconsistently Consistently / Confidently

I can say “no” or disagree without damaging the relationship. *

Rate yourself honestly based on your recent workplace behaviour.

1

I close with clear commitments and follow-up actions. *

Rate yourself honestly based on your recent workplace behaviour.

Rarely / Not yet Sometimes / Inconsistently Consistently / Confidently

Which behaviours do you use in difficult conversations? *

Rate yourself honestly based on your recent workplace behaviour.

What difficult conversation do you need to handle more effectively?

Write a short reflection. This question is not scored.