Situation brief
An important account has reported quality issues in two recent deliverables. The sponsor questions whether to renew and is frustrated that problems reached their team.
Your role
Client Partner responsible for relationship recovery and future growth
Counterparty
Senior client sponsor disappointed by recent delivery defects
Objective
Acknowledge impact, rebuild confidence through action and preserve the renewal relationship.
Constraints
You must not blame delivery colleagues or promise results before root causes are confirmed.
Evaluation criteria
Before you begin
Practise the judgement, wording and next-step discipline required in a realistic business conversation.
This is a practice environment. Respond naturally rather than trying to write a perfect textbook answer.
Write what you would actually say in the meeting. Specific examples, questions and commitments score better than theory.
After the roleplay, you will complete a short reflection and receive a score, transcript, feedback and action plan.